Summary
Culture is a highly significant factor in the management of knowledge and can have a large and profound influence on success and failure.
Successful implementation of a Knowledge Management programme is very dependant on culture. This document takes the form of a workbook, and as such is intended to help the reader before, during and after implementation. It expands on the base provided by PAS 2001 looking at the cultural issues that those wishing to develop and implement a KM programme should consider.
PD 7501 is an extensive workbook, which draws together a wealth of good practices for both the director and the implementing manager.
The chapters develop from a more basic understanding of the relationship between culture and KM, building into an appreciation of the management of complex interactions in organizations and how that will affect KM strategy and implementation.
Contents
Foreword
1 Scope
2 An Introduction to Culture within KM
3 Change within KM
4 Looking Around
5 What to achieve and why
6 Deciding how to do it
7 How did we do?
8. Systems Thinking and KM
9 Complexity and KM
10 Chapter Conclusions
Annex A (informative) - An Introduction to Knowledge
Annex B (informative) - Change and its relationship to KM
Annex C (informative) - Tools to gauge your current readiness for KM interventions
Annex D (informative) - Aids to help you assess the current situation
Annex E (informative) - Aids to help implementation
Annex F (informative) - Aids to Reviewing Progress
Annex G (informative) - Relationship of knowledge and organizational learning
Annex H (informative) - Aids to managing complexity
Bibliography
Further reading