Facility management - Guidance on facility management processes

BS EN 15221-5:2011 Facility management. Guidance on facility management processes

BS EN 15221-5 provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.

BS EN 15221-5 also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.

BS EN 15221-5 is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

Contents for BS EN 15221-5 includes:

Scope

Normative references

Terms and definitions

Principles of Facility Management processes

General

Summary

Basic principles

Facility management processes

Structure of FM Processes

Developing Facility Management Processes

Introduction

The importance of Facility Management processes

Facility Management processes at a strategic level

Facility Management processes at a tactical level

Facility Management processes at operational level

Assessing Facility Management processes

Introduction

Principles of FM organisation

Step 1: Check the alignment of FM processes with the organisations strategy

Step 2: Check the connections between the FM processes

Step 3: Check the used data / information

Step 4: Check the workflows

Step 5: Check the controlling of FM processes

This European Standard is one of the series BS EN 15221 "Facility Management" which consists of the following parts:

• Part 1: Terms and definitions
• Part 2: Guidance on how to prepare Facility Management agreements
• Part 3: Guidance on quality in Facility Managemen
• Part 4: Taxonomy, Classification and Structures in Facility Management
• Part 5: Guidance on Facility Management processes
• Part 6: Area and Space Measurement in Facility Management
• Part 7: Performance Benchmarking