What is BS EN ISO 41014:2020 about?
The BS EN ISO 41014 standard refers to the demand organization and to the organization responsible for FM and facility services. A distinction is necessary because of the variable nature in which FM is organized and where facility services are delivered through personnel within the demand organization, through external service providers or a combination of the two.
The guidance in this document applies principally to the organization responsible for FM. In situations where there is presently no formal FM organization, a person (or body) should be appointed to take an active role in developing the strategy for FM.
Who is BS EN ISO 41014:2020 for?
- Building owners and their advisors
- Facilities management professionals
- Facilities management service providers
- Facilities management product organizations
- Facilities managers in organizations of any size include those with multi-site estates
Why should you use BS EN ISO 41014:2020?
This document is intended to fill a gap in the current provision of guidance to enable the most appropriate approach to FM and facility services to be determined. The aim is to promote awareness, competence development and expertise by providing strategic advice on the decisions affecting the management of facilities and/or the delivery of facility services.
- improved understanding of the demand organization’s objectives, needs and constraints and an appropriate approach to FM and facility services
- reduced likelihood of a disconnect between the demand organization’s objectives and needs and the means to support them
- alignment between FM requirements and the demand organization’s core business activities
- improved efficiency in the management of FM in general and in the delivery of facility services